Let customers book and follow up in the chat they already have open.
Most Thai customers contact a business through LINE. We turn your LINE OA into a storefront that takes bookings, answers questions and feeds your system without retyping.
LINE OA vs LIFF
LINE OA
The official account customers add as a friend — messages, rich menu, broadcasts
LIFF
A web page that opens inside LINE — customers book, view membership and history without a separate login
Webhook
Messages and events from LINE flow into your back office automatically
Common scenarios
Booking
Customers pick a service, date and time in LIFF; the system confirms and reminds
Membership & points
A member card inside LINE: points, remaining sessions, service history
After-care follow-up
Care messages after treatment, next-visit prompts and review requests on a schedule
Repeat questions
Prices, hours, location — AI answers instantly; decisions go to a person
Where AI answers, where people answer
Where AI answers, where people answer
- AI handles questions with clear answers: prices, hours, address, how to book
- Messages that need a decision, negotiation or involve a problem go to staff with a conversation summary
- Staff reply from one inbox instead of switching accounts
- Every message is logged to the customer profile in the CRM
Connected to Nexora CRM
LINE is the customer front; the CRM is the back office. Bookings, points and history are one data set on both sides. If you already have another system, we connect through its API.
Products →See it working first
The AI chat and CRM demos run on simulated data. Open them any time.
Scope and cost
- LINE OA setup, rich menu and welcome flow
- LIFF pages for the scenarios you need
- Auto-reply / AI chat within an agreed scope
- CRM integration (Nexora CRM or your existing system via API)
- Cost: included in the CRM package or quoted by scenario; third-party LINE and AI usage fees at cost
Tell us the scenario — we’ll walk you through it live.
Send your LINE OA name and the tasks you want automated. We reply with an approach and a price.